A result-driven and highly motivated Account Manager who has a track record of successfully demonstrating to customers the real value of doing business with the company I work for. Having extensive experience of identifying the needs of corporate customers and of running and delivering sales and marketing campaigns for key clients. Possessing a significant record of achievement in account management and able to quickly understand the mission, vision and values of an organization. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal and professional development. SKILLS • Handling unreasonable expectations • Prioritizing work in an efficient manner • Resolving complex queries to closure • Vendor Coordination • Risk Evaluation • Team Leadership • Cold Calling & Prospecting • Account Acquisition & Management WORK EXPERIENCE Right Bite Nutrition & Catering Services Client Relation Specialist – Account Manager Indigo Central 8, Al Manara, Dubai February 2017–Present • Increased company's revenue by identifying and pursuing up-sell opportunities. • Consistently exceeded quota, surpassing monthly targets. • Contacted regular and prospective clients to explain meal plan offers and promotions. • Promptly resolved all clients’ requests, questions, and complaints. • Handled and processed daily report. • Gained long term commitments from assigned accounts. • Achieved business plan targets whilst maximizing profits at the desired margin. • Planned and developed bespoke sales strategies. • Utilized marketing resources to drive account retention and growth. Awok.com Customer Service Representative Jumeirah Lake Towers, Dubai June 2016–February 2017 • Responded to upwards of 75 calls each day in reference to questions about product usage, billing, or complimentary products and services. • Contributed to cold calling and lead generation efforts to build and establish new business. • Handled customers in an enthusiastic and tactful way and for resolving any service issues, billing issues or complaints they may have. • Communicated with sales professionals and customers to guarantee all promises were delivered. Concentrix ( CITI BANK Accounts) Manila, Philippines CITI Bank Fraud Analyst - July 2014 to March 2016 • Investigated instances of fraud. • Conducted risk assessment and reconciled accounts. • Monitored transactional records compared documents and analyzed accounts for fraud. • Processed and reviewed regular transactions to identify fraudulent transactions. CITI Bank Best Buy Credit Account Analyst - June 2013 to June 2014 • Administered credit application process by reviewing the credit application, establishing lines of credit, conducting financial analysis including third party report review. CITI Bank Mortgage Officer – October 2012 to May 2013 • Answered client’s requests or inquiries concerning refinancing, applying for a new loan, trying to reach a mortgage consultant, and checking the status of a loan application in process. McDonald’s Corporation Manager Baguio City, Philippines May 2011-October 2012 • Effectively managed team of 65 crew members. • Provides leadership, vision and direction to multi-disciplinary teams. • Improved employee retention through staff promotions, family-like atmosphere, and merit based pay increases each year. • Ensured accurate records & sufficient supplies by conducting weekly inventories of food, beverages, and other materials. • Reduced restaurant's annual food and labor cost by 12% through proper budgeting, scheduling and management inventory.
