Bih Mildred

Profile

• Current Position:

  Front Desk Supervisor

• Gender:

  Female

• Nationality:

  Cameroon

• Age:

  24

• Career Level:

  Junior

• Current Company:

  Sugar Beauty lounge

• Current Location:

  United Arab Emirates

• Years of Experience:

  1-2 Years

• Salary Expectations:

  Negotiable

• Educational Level:

  Bachelors Degree

• Commitment:

• Notice Period:

• Visa Status:

• Applied:

  4 months ago

Cover Letter

• Prepare monthly employee work schedule ensuring all shifts are covered adequately • Monitoring client services from check in to checkout period within a specific time frame. • Enter clients details in Zenoti Software and update their information • Oversee fast-paced front desk operations wt busy times with as many as 25 clients • Coordinate weekly staff briefings to keep staff informed about changes, answer questions and also resolve issues. • Answer multi-line phone systems to respond to client inquiries, bookings and complains and also transfer the calls to the correct department. • Creating long lasting relationships with clients to build loyalty and increase company revenue • Greeting visitors and customers upon arrival, offer beverages and assistance by answering questions that build rapport and retention. • Controlling cash and credit card payment transactions using the pos machine and cash Management skills to minimize errors. • Managing all front desk tasks including maintenance of client records, monthly salon reports, client satisfaction and rating and clerical services. • Training and mentoring new staff on correct procedures, compliance requirements and performance strategies