Master of Business Administration (MBA)

I have successfully completed my Master's in Business Administration with major in Finance from Bahria University, Islamabad, Pakistan

Bachelor of Computer Science ( BCS Hons.)

I have successfully completed my Bachelor in Computer Science with major in Software Engineering from The University of Lahore, Lahore, Pakistan

Senior Support Officer

> Assisted CS team resolve customer issues/complaints proactively.
> Trained staff in areas of customer service in line with ADCP policies.
> Monitored customer flow to ensure proficient and excellent customer service.
> Presented units to prospective clients in a persuasive manner.
> Assisted property owners in discovering suitable tenants.
> Evaluated clients’ requirements and financial prosperity.
> Registered and issued lease agreements (Tawtheeq, Ejari etc.)
> Validated leasing terms and complete agreements.
> Managed all aspects of assigned properties.
> Maintained a positive, productive relationship with clients/ tenants and owners.
> Recorded and analyzed customer feedback (NPS).
> Prepared and maintained service and staff performance reports.
> Provided operational support across all branches in UAE.
> Provided HR support to staff.
> Assisted staff in setting yearly objectives and monitoring quarterly achievements under performance.
> Liaise with relevant departments and stakeholders on behalf of the management.
> Monitored progress of ongoing projects and portfolios.
> Maintained appropriate documentation as per company policy.
> Provided ongoing support and assistance as needed for new initiatives and projects.

> Provided operational support across all branches in UAE.
> Provided HR support to staff.
> Assisted staff in setting yearly objectives and monitoring quarterly achievements under performance.
> Liaise with relevant departments and stakeholders on behalf of the management.
> Monitored progress of ongoing projects and portfolios.
> Maintained appropriate documentation as per company policy.
> Provided ongoing support and assistance as needed for new initiatives and projects.

> Provided operational support across all branches in UAE.
> Provided HR support to staff.
> Assisted staff in setting yearly objectives and monitoring quarterly achievements under performance.
> Liaise with relevant departments and stakeholders on behalf of the management.
> Monitored progress of ongoing projects and portfolios.
> Maintained appropriate documentation as per company policy.
> Provided ongoing support and assistance as needed for new initiatives and projects.