About Santosh Menon
Academic Level Degree Bachelor
|A multi-faceted astute professional with hands-on experience in Project Management, Quality Management, Office
Administration and IT including computer Programming System Analysis & Design, currently awaiting approval of
my application from M/s PMI to appear for the Project Management Professional (PMP) Certification exam. I am a
person who thinks out of the box, both analytically and systematically, and proficient to work in a fast paced, multi
tasking environment, learning new techniques for self development and continuous improvement. I am a person
with strong communication skills, with an ability to handle and prioritize multiple workloads to meet deadlines. My
several years of work experience backed with my degree in science and other professional training has not only
given me the knowledge, competence and understanding but has also helped me develop a sound conceptual as
well as a practical understanding of the various management and business ethics
1987 - 1990
University of Mumbai
Bachelor of Science
I have passed my Bachelors degree in Science majored in Chemistry in First class
2013 - Present
Led and closed projects from end-to-end, initiating from RFQ to Invoicing using apt leadership
problem solving methodologies.
Defined systematic project management workflows by utilizing Oracle and SAP to deliver a robust
business plan & project pipeline (52 projects for year 2022).
Supervised cross-functional and multinational project teams to generate high quality deliverables
solutions that met timelines and customer satisfaction by developing best practices scenario.
Account Management : Served as a point of contact and managed the Client relationships to build
term partnership & growth.
Sales figures (in AED): 2016: 4M, 2017: 17M, 2018: 5M, 2019: 5.5M, 2020: 4.2M, 2021: 6.3M
Major Clients but not limited to; ADNOC, ALDAR, Dept of Culture & Tourism, James L Williams, Zublin
Strabag, Envicon Emirates, TMKN
Major Projects completed and in process : Abrahamic Family House(2022) , Louvre Abu Dhabi (2020),
Saadiyat Lagoons Reserve Ph1 (2021), New York University Exterior (2021), Galleria Mall
(2017-2019), Emirates Palace Hotel (2004-2005), Central Market (WTC) 2008-2014, Saadiyat Beach Apartments
(2019), Nudra Villas (2019).
1998 - 2022
Systems Administrator (IT & Quality Management ISO 9001 Systems)
mplementation of ISO 9001:2015 regulations.
Serve as a Management Representative, responsible for planning & facilitating quarterly management
Provide leadership for the development of the QMS ensuring compliance to domestic and international
Identify Quality System deficiencies during internal audits and ensures successful resolution through
application of corrective & preventive action by leading and collaborating with stakeholders (internal &
external) to achieve zero non-conformances.
Assists Departmental Heads in setting their objectives and targets.
Helps in promoting awareness of established QMS to all levels of the organization by conducting
necessary training for continuous improvement of the management system.
Preparation and reorganizing ISO 9001 documentation to streamline the auditing and compliance
process as per the standards.
Conducting Management Review meetings and liaising with certification authorities for Surveillance
Solved information requirements by deploying and troubleshooting new hardware, applications and
systems to improve operational efficiency.
Deployed new PCs to all departments (ie. office and sales staff), installing & configuring systems with
specific organization applications while resolving peripheral problems for office equipment (mobile
phones, printers, photocopiers).
Led training on newly deployed Microsoft application systems (Windows, MS Office 365 suite),
Salesforce, Sharepoint, JD Edwards SAP system.
Monitored system performance, resources and procedures to evaluate technology enhancement
opportunities and provide recommendations for new hardware and upgrades
2008 - 2012
Served in a leadership and training-focused role tasked with management of key financial, office,
business and customer service duties. This included developing and delivering a variety of monthly
accounting reports, overseeing all staffing activities such as hiring, evaluation and development.
Key accomplishments included but not limited to; passionately creating an innovative employee training
program that led to significant increase in team performance.
Designing, engaging marketing and advertising materials that played a major role in drawing in new
Directed secretarial staff, Operations team, allocated resources and assigned responsibilities and task
among office staff of 23 employees.
Implemented office policies and procedures and oversaw adherence to improve operational efficiency.
Held and co-led meetings with upper management to review and discuss metrics, achievements,
obstacles and solutions.
Saved the company 10% of overhead expenses by instituting a thoroughly focused purchasing
Instrumental in increasing gross sales by 3% per fiscal year by developing a customer communication
Reduced employee turnover by 17% over a period of 3 years by identifying and implementing an
enhanced benefits package including health insurance.
Coordinate with medical insurance provider to enroll employees and their dependents, issue new health
insurance cards, manage complaints, assist refund claims, review insurance invoices / premiums.
Assist Group HR Manager on performance appraisal & finalization
1991 - 1998
Coates of India Limited
SYSTEMS ADMINISTRATOR IT/QA
Handling the IT department and responsible for the complete IT requirements of the company, monthly
reports, trouble shooting the EDP software for Users, Maintaining the Quality Management Policy for
ISO 9001, quarterly meetings, yearly surveillance audits and upgrading the ISO System procedures for