ClickCease Customer Service Advisor - UAE National Only

Customer Service Advisor - UAE National Only

  • Customer Service
  • Dubai
  • 4,500.00 - 3,500.00
  • Part Time
  • Private
  • Urgent

24 Mar 23

Job Description

DESCRIPTION

Job Purpose:
Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products.
Principal Accountabilities:
Act as first point of contact in understanding customer’s requirements, queries and assist walk-in customers to select appropriate service.
Ensure to serve the customer with token, and encourage customer o use our digital channels.
Ensure to provide customer statement and letters within TAT
Receive customer requests through Operational CRM eForms & KOFAX and execute for next steps with required original documents.
  • Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.)
  • Remittances (Smart Form & Manual Form)
  • Standing order
  • Trade Finance service documents
  • Special Cheque Book requests
  • Cheque Book delivery & Returned Cheque Book handling (in not centralized branches)
  • Returned Cheque process handling
  • Stop payment instructions and execution
  • CDM ,and ATM cash dispute
  • Locker visit and maintenance
  • Contact details update
  • Statement request
  • Trade license update
  • PDC removal request