Adel Mohamed

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and resultsorientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. 

Institute of Arab Research and Studies | Cairo, Egypt

Egypt Certificate of Higher Education: Political Science

Institute of Arab Research and Studies | Cairo, Egypt Diploma of Higher Education:

Political Science Arab League Educational, 

Faculty of Al-Alsun | Minia , Egypt, Egypt Bachelor of Al-alsun:

Germanistik 

Shosha Secondary high school | Minia, Egypt

High school graduation

Professional Experience

07/2023 – Current
Customer Relations Executive
IGT Solutions and Services | Dubai, UAE

• As a Lufthansa customer relations representative, effectively addressed and resolved customer inquiries and concerns, demonstrating strong communication and problem-solving skills.

• Played a crucial role in maintaining customer satisfaction by providing timely and accurate information, ensuring a positive experience with the airline.

• Responsibilities included handling complaints, facilitating solutions, and promoting a customer-centric approach to enhance overall service quality.

03/2022 – 07/2023
German Customer Service Representative
Amazon | Cairo, Egypt

03/2019 – 07/2019
German Quality Analyst
Convergys | Cairo, Egypt

03/2017 – 07/2019
German Customer Service Specialist
Convergys | Cairo, Egypt

04/2016 – 02/2017
German International Account Adviser
Vodafone | Cairo, Egypt

02/2016 – 04/2016
German Constructor
MODLI Assuit, Ministry of Defense Language Institute | Assuit, Egypt

06/2010 – 03/2019
Customer Service Expert
Teleperformance | Cairo, Egypt