Adel Mohamed Looking for Job in Dubai
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and resultsorientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Institute of Arab Research and Studies | Cairo, Egypt
Egypt Certificate of Higher Education: Political Science
Institute of Arab Research and Studies | Cairo, Egypt Diploma of Higher Education:
Political Science Arab League Educational,
Faculty of Al-Alsun | Minia , Egypt, Egypt Bachelor of Al-alsun:
Germanistik
Shosha Secondary high school | Minia, Egypt
High school graduation
Professional Experience
07/2023 – Current
Customer Relations Executive
IGT Solutions and Services | Dubai, UAE
As a Lufthansa customer relations representative, effectively addressed and resolved customer inquiries and concerns, demonstrating strong communication and problem-solving skills.
Played a crucial role in maintaining customer satisfaction by providing timely and accurate information, ensuring a positive experience with the airline.
Responsibilities included handling complaints, facilitating solutions, and promoting a customer-centric approach to enhance overall service quality.
03/2022 – 07/2023
German Customer Service Representative
Amazon | Cairo, Egypt
03/2019 – 07/2019
German Quality Analyst
Convergys | Cairo, Egypt
03/2017 – 07/2019
German Customer Service Specialist
Convergys | Cairo, Egypt
04/2016 – 02/2017
German International Account Adviser
Vodafone | Cairo, Egypt
02/2016 – 04/2016
German Constructor
MODLI Assuit, Ministry of Defense Language Institute | Assuit, Egypt
06/2010 – 03/2019
Customer Service Expert
Teleperformance | Cairo, Egypt
