AHMED ADEL Looking for Job in Dubai
Experienced in customer service and sales seeking to leverage expertise in several areas to contribute to the success and growth of company. Dedicated to delivering high quality work and exceeding expectations in relevant tasks and responsibilities.
Kafer-Elshikh
Bachelor’s degree in Management Information Systems
10/2012 : 10/2016
07/2023 – Current
Customer Relations Executive
IGT Solutions and Services | Dubai, UAE
As a Lufthansa customer relations representative, effectively addressed and resolved customer inquiries and concerns, demonstrating strong communication and problem-solving skills.
Played a crucial role in maintaining customer satisfaction by providing timely and accurate information, ensuring a positive experience with the airline.
Responsibilities included handling complaints, facilitating solutions, and promoting a customer-centric approach to enhance overall service quality.
02/2021 – Present
Sales Representative
IKEA Al-Futtaim | Dubai, UAE
Greeted customers and responded to their questions, providing product information and recommendations.
Shared product knowledge and designed merchandise displays to enhance customer engagement.
Maintained a clean and tidy workspace while assisting with inventory management.
Gained hands-on experience in retail sales, customer service, and time management.
Learned best practices in retail and gained exposure to various responsibilities within the retail industry.
01/2019 – 01/2021
Customer Service Representative
Belhasa Driving Center | Dubai, UAE
Assisted customers with inquiries, orders, complaints, and other issues.
Provided accurate information about products, services, pricing, and policies.
Resolved customer complaints and ensured satisfaction through effective problem-solving.
Processed orders, returns, refunds, and payments accurately.
Maintained records of customer interactions, transactions, and feedback.
Communicated with other departments to resolve complex issues and improve processes based on customer feedback.
03/2022 – 07/2023
German Customer Service Representative
Amazon | Cairo, Egypt
03/2019 – 07/2019
German Quality Analyst
Convergys | Cairo, Egypt
03/2017 – 07/2019
German Customer Service Specialist
Convergys | Cairo, Egypt
04/2016 – 02/2017
German International Account Adviser
Vodafone | Cairo, Egypt
02/2016 – 04/2016
German Constructor
MODLI Assuit, Ministry of Defense Language Institute | Assuit, Egypt
12/2016 – 10/2018
Sales Representative
ASFOUR Crystal | Egypt
Served customers by helping them select products and driving sales through engagement and suggestive selling.
Greeted customers warmly and responded to their questions, sharing product knowledge and providing recommendations.
Maintained a clean and organized workspace and assisted with inventory management.
Handled refunds, returns, and customer complaints, alerting management to potential security issues.
06/2010 – 03/2019
Customer Service Expert
Teleperformance | Cairo, Egypt
Part-Time Role
Assistant Technician (Phones and PC)
Raya Store | Egypt
Performed hardware repairs and software troubleshooting.
Removed viruses and malware, recovered data, and managed networking tasks.
Provided customer service, performed upgrades and maintenance, and ensured quality control.
Documented technical processes and solutions.
