Anas Mosaad

: Dynamic Sales Representative with over a decade of B2B and B2C experience. Renowned for surpassing sales targets and driving revenue growth through strategic planning, market analysis, and CRM expertise. Skilled in leading high-performance sales teams and maintaining strong client relationships. Committed to continuous improvement and innovative solutions to enhance sales outcomes

Telesales Representative DU Telecom| Dubai, UAE| Oct 2022 – Nov 2024

- Effectively utilized CRM to maintain customer records and ensure timely issue resolution. - Fostered a customer-centric team culture, driving satisfaction and loyalty. - Enhanced user experience through website support and improved service practices. - Developed best practices for consistent service delivery and quality assurance. - Leveraged customer feedback for continuous team improvement and performance monitoring. - Boosted satisfaction and retention by addressing concerns promptly and building strong rapport. - Utilized data analytics to monitor performance and drive improvements. - Managed high-stress situations, resolving disputes with empathy and professionalism. - Increased sales through strategic upselling and effective complaint resolution.

Cafe Manager & Accountant Shaghaf Cafe | Sharjah, UAE | Jul 2020 - Mar 2021.

- Oversaw daily café operations, ensuring high-quality service, inventory management, and staff training to enhance customer satisfaction and operational efficiency. - Managed financial records and budgets, including expense tracking and sales reporting, to ensure profitability and financial accuracy.

Car Insurance Sales Representative Royal EGY | Tanta, Egypt | Jan 2019 - Jan 2020

- Promoted and sold car insurance policies, providing tailored coverage options to meet client needs and enhance customer satisfaction.

Outdoor B2B Sales WE Telecom | Cairo, Egypt | Jan 2018 - Dec 2018

- Developed and executed sales strategies to acquire new business clients and increase market share for telecommunications services. - Built and nurtured relationships with key decision-makers, resulting in increased sales and long-term partnerships.

Medical Sales Representative (B2B) Medical Union Pharmaceuticals | Tanta, Egypt | Nov 2014 - Dec 2017.

- Promoted and sold pharmaceutical products to healthcare professionals, effectively communicating product benefits and addressing client needs. - Established and maintained relationships with key medical institutions, driving sales growth and ensuring customer satisfaction through tailored solutions.

 Tanta University Egypt, Bachelor of Commerce, Accounting Section (2014)