ANJU AKHIL Looking for Job in Dubai
Dedicated and results-oriented professional with over 5 years of experience in customer service, administrative support, sales coordination, and reception management. Proficient in handling customer inquiries, administrative tasks, and providing excellent service while maintaining a high level of organization and professionalism. Adept at streamlining processes, improving customer satisfaction, and supporting sales teams to achieve targets. A strong communicator with the ability to collaborate effectively with diverse teams, while ensuring smooth operations in fast-paced environments. Seeking to leverage experience and skills in a dynamic role.
B.Tech – Electronics and Instrumentation
Reception cum Customer Services
Al Natra IT Services, Dubai 2 years
• Customer Engagement: Delivered exceptional customerservice by addressing inquiries, providing relevant information, and ensuring satisfaction. • Appointment Scheduling: Managed appointments and ensured thatschedules were aligned with customer needs and businessrequirements. • Administrative Support: Assisted with daily administrative tasks,such as maintaining records, organizing files, and managing office supplies. • Call Handling: Answered and directed incoming calls, ensuring proper communication and efficient service delivery. • CRM Management: Utilized CRM software to track customer interactions, ensuring prompt follow-ups and improved service. • Document Preparation: Prepared and organized documentsfor meetings and customer correspondence, ensuring accuracy. • Team Collaboration: Worked closely with various departmentsto facilitate smooth operations and address customer needs. • Problem Resolution: Handled customer complaints and escalations, providing effective solutions and maintaining high levels of satisfaction.
Customer Service Receptionist Customer Service Sales coordrinator Admin