HATIM GASM

Experienced Call Center Agent skilled in managing high-volume inquiries, providing exceptional customer service, and achieving KPIs in various industries. Proficient in CRM tools and multilingual communication, fostering customer satisfaction and operational efficiency. 

Kalasalingam Academy of Research and Education Jul 2016 – May 2018

Master of Engineering in Computer Science and Engineering Madurai,

India Sudan International University Apr 2011 – Dec 2015

Bachelor of Science in Computer Science and Network Management Khartoum, Sudan

Guest Service Officer Sep 2024 Dec 2024

Atlantis Resorts

Warmly welcomed guests upon arrival, ensuring a seamless check-in/check-out experience aligned with Forbes standards of excellence.

Dubai

Provided accurate information about resort services, amenities, and local attractions to enhance guest experiences.

Proactively addressed and resolved guest complaints and concerns promptly, ensuring guest satisfaction and loyalty.

Maintained a comprehensive record of guest preferences and feedback, enabling tailored personalized service during their stay.

Collaborated with various departments to fulfill guest requests, ensuring smooth operations and timely responses using Opera PMS and Amadeus tools

Monitored guest satisfaction metrics and suggested service quality improvements to elevate the overall guest experience.

Managed bookings and provided concierge services including transportation arrangements, tour bookings, and dining reservations to streamline guest itineraries.

Delivered exceptional service by coordinating with housekeeping and maintenance teams to meet special guest requests efficiently.

Assisted with reservations, special requests, and event planning, delivering personalized solutions for diverse guest needs.

Guest Service Officer Sep 2024 Dec 2024

Atlantis Resorts

Warmly welcomed guests upon arrival, ensuring a seamless check-in/check-out experience aligned with Forbes standards of excellence.

Dubai

Provided accurate information about resort services, amenities, and local attractions to enhance guest experiences.

Proactively addressed and resolved guest complaints and concerns promptly, ensuring guest satisfaction and loyalty.

Maintained a comprehensive record of guest preferences and feedback, enabling tailored personalized service during their stay.

Collaborated with various departments to fulfill guest requests, ensuring smooth operations and timely responses using Opera PMS and Amadeus tools

Monitored guest satisfaction metrics and suggested service quality improvements to elevate the overall guest experience.

Managed bookings and provided concierge services including transportation arrangements, tour bookings, and dining reservations to streamline guest itineraries.

Delivered exceptional service by coordinating with housekeeping and maintenance teams to meet special guest requests efficiently.

Assisted with reservations, special requests, and event planning, delivering personalized solutions for diverse guest needs.

Guest Service Officer Sep 2024 Dec 2024

Atlantis Resorts

Warmly welcomed guests upon arrival, ensuring a seamless check-in/check-out experience aligned with Forbes standards of excellence.

Dubai

Provided accurate information about resort services, amenities, and local attractions to enhance guest experiences.

Proactively addressed and resolved guest complaints and concerns promptly, ensuring guest satisfaction and loyalty.

Maintained a comprehensive record of guest preferences and feedback, enabling tailored personalized service during their stay.

Collaborated with various departments to fulfill guest requests, ensuring smooth operations and timely responses using Opera PMS and Amadeus tools

Monitored guest satisfaction metrics and suggested service quality improvements to elevate the overall guest experience.

Managed bookings and provided concierge services including transportation arrangements, tour bookings, and dining reservations to streamline guest itineraries.

Delivered exceptional service by coordinating with housekeeping and maintenance teams to meet special guest requests efficiently.

Assisted with reservations, special requests, and event planning, delivering personalized solutions for diverse guest needs.