Ibrahim Ashraf Looking for Job in Dubai
Customer Service Representative with 4+ years of experience in handling customer inquiries, issue resolution, and CRM management. Skilled in problem-solving, conflict resolution, and delivering exceptional customer experiences across multiple channels. Proficient in CRM software, Microsoft Office Suite, and customer service databases. Adept at order processing, billing support, and maintaining high customer satisfaction ratings.
Bachelor of Science in Computer Science
Sep 2008 - Jul 2012
Almonufia University, Faculty of Computers and Information
Customer Service Representative Dec 2019
– Present Menoufia Drinking Water and Sanitation Company Handled 1,000+ customer inquiries monthly via phone, email, and in-person, ensuring timely issue resolution. Managed billing inquiries, order processing, and customer complaints, maintaining accurate CRM records. Resolved 90%+ of complaints on first contact through effective problem-solving and conflict resolution. Collaborated with sales and technical teams to improve service efficiency and customer satisfaction.
Customer Service Representative Jul 2017 – Nov2019
TE DATA (Telecom Egypt) Provided front-line customer support, assisting with internet troubleshooting, billing, and account management. Reduced call resolution time by 25%, improving service efficiency and customer satisfaction. Processed service requests, upgrades, and cancellations, ensuring accurate data entry. Maintained a customer satisfaction rating above 85% through professional and empathetic service.
Customer Service Information Technology Sales IT & Cybersecurity