To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Alexandria University Bachelor's degree in Egyptian history and archaeology
2017-2018
Cashier
City centre carrefour Egypt Cashier at city centre carrefour Responsible for maney.
January 2018-
Call center agent
March 2018
Al Ahly National bank of Egypt
Responsible for taking any complaints of the customers and solve any problems and do technical support and sales.
March 2018-February 2019
Cashier/Teller
Misr Exchange Egypt
Responsible for customer service and exchange money.
February 2019-2020
Customer care agent
Teleperformance Egypt
Customer care agent by calls and chat at talabat account Responsible for handling angry customers and any food complain.
2020-2021
Supervisor
Teleperformance Egypt
Customer care supervisor at talabat account Responsible for my team and any escalations on the floor.
Agent
September 2021 -December 2021
2021-2022
2022-2023
Octopus outsourcing Egypt
Customer care agent by calls and chat at talabat account Responsible for handling angry customers and any food complain and any riders issues.
Agent
Leos developments Egypt
Real Estate agent responsible for sales.
Receptionist
Miramar Boutique Hotel Egypt
Responsible for booking customers rooms and check in and check out and and any phone reservation and any customers complaints inside the hotel.
2023-2024
Agent Sutherland company Egypt
Customer service and care and billing and sales and technical support by calls for account AT&T responsible for any customers complaints handling angry customers and sales with experience in CRM.
Security guard
2024-Present
Customer Service Sales Customer Service Telesales