MAKSUD HUSAIN

Highly accomplished and results-driven IT Service Quality Analyst with 15+ years of progressive experience at Unilever, consistently delivering significant improvements in IT operations, infrastructure, and end-user support across the Gulf region. Proven ability to lead and execute strategic IT initiatives, optimize service delivery, and implement cost-effective solutions, with a track record of achievements including a good reduction in maintenance costs through OneDrive migration, an optimization decreases in support requests following a Windows 11 upgrade, and a optimization of support staff across 9 Gulf sites. Adept at managing complex projects, fostering vendor relationships, and leveraging technologies like ServiceNow and NetFlow to enhance efficiency and reduce operational expenses. Expertise in network infrastructure management, automation, and ensuring high service standards within dynamic