MOHAMED FAZALUDEEN Looking for Job in Dubai
Dedicated and detail-oriented banking professional with over 2 years of experience in client credential verification And risk assessment. Proven track record of effectively analyzing financial documents and conducting thorough Background checks to ensure compliance with regulatory standards. Strong analytical skills combined with a Commitment to exceptional customer service. Adept at collaborating with cross-functional teams to streamline Processes and enhance client onboarding experiences. Proficient in using advanced banking software and tools to Manage data accurately. Passionate about maintaining the integrity of financial institutions while fostering trust With clients.
Bachelor of Computer Application in Science
University of Madras | (Location not specified)
10/2021
Certificate of Higher Education: Political Science
Institute of Arab Research and Studies | Cairo, Egypt
A preparation course completed after a bachelor’s degree and prior to a Magister degree.
10/2020
Diploma of Higher Education: Political Science
Institute of Arab Research and Studies | Cairo, Egypt
A one-year program designed to enhance professional qualifications or pursue academic interests in politics.
06/2014
Bachelor of Al-Alsun: Germanistik
Faculty of Al-Alsun | Minia, Egypt
01/2023 – 08/2024
Assistant Manager - KYC Banker
Citi Bank | (Location not specified)
Performed V-KYC (Video Know Your Customer) tasks, verifying customer identities, documents, and information in real-time.
Deployed to Axis Bank due to internal transfer from Citi Bank, continuing responsibilities in the same domain.
Used vkyc software for verification processes.
Handled team operations, identifying discrepancies in PAN (Permanent Account Number) and notifying customers of mismatches with biometric information.
07/2022 – 11/2022
Senior Client Partner
AGS Healthcare | (Location not specified)
Provided professional physician billing services, including client enrollment, authorization, coding, billing reconciliation, and audit.
Operated software such as Salesforce, Waste, and Axiality for task execution and data management.
Utilized Athena work app for billing and reconciliation processes.
05/2021 – 06/2022
Client Partner
Access Healthcare | (Location not specified)
Gained extensive exposure to medical billing using Athena software, transforming raw client information into actionable data for providers.
Managed multiple denials and appealed claims, handling end-to-end processes.
Proficient in Revenue Cycle Management (RCM), ensuring seamless interaction between clinical management and medical billing systems.
10/2020 – 05/2021
AR (Accounts Receivable) Associate
Omega Healthcare | (Location not specified)
Performed tasks using EPIC and Parallon software, focusing on insurance verification (IV) and eligibility verification (EV) for clients.
Conducted examinations to determine the extent of medical insurance coverage for providers, adhering to client norms.
Verified patients' insurance coverage, including co-pay, co-insurance, deductible, and premium details.
Ensured insurance coverage for required medical procedures or hospital stays.
02/2021 – Present
Sales Representative
IKEA Al-Futtaim | Dubai, UAE
Greeted customers and responded to their questions, providing product information and recommendations.
Shared product knowledge and designed merchandise displays to enhance customer engagement.
Maintained a clean and tidy workspace while assisting with inventory management.
Gained hands-on experience in retail sales, customer service, and time management.
Learned best practices in retail and gained exposure to various responsibilities within the retail industry.
01/2019 – 01/2021
Customer Service Representative
Belhasa Driving Center | Dubai, UAE
Assisted customers with inquiries, orders, complaints, and other issues.
Provided accurate information about products, services, pricing, and policies.
Resolved customer complaints and ensured satisfaction through effective problem-solving.
Processed orders, returns, refunds, and payments accurately.
Maintained records of customer interactions, transactions, and feedback.
Communicated with other departments to resolve complex issues and improve processes based on customer feedback.
03/2022 – 07/2023
German Customer Service Representative
Amazon | Cairo, Egypt
03/2019 – 07/2019
German Quality Analyst
Convergys | Cairo, Egypt
03/2017 – 07/2019
German Customer Service Specialist
Convergys | Cairo, Egypt
04/2016 – 02/2017
German International Account Adviser
Vodafone | Cairo, Egypt
02/2016 – 04/2016
German Constructor
MODLI Assuit, Ministry of Defense Language Institute | Assuit, Egypt
12/2016 – 10/2018
Sales Representative
ASFOUR Crystal | Egypt
Served customers by helping them select products and driving sales through engagement and suggestive selling.
Greeted customers warmly and responded to their questions, sharing product knowledge and providing recommendations.
Maintained a clean and organized workspace and assisted with inventory management.
Handled refunds, returns, and customer complaints, alerting management to potential security issues.
06/2010 – 03/2019
Customer Service Expert
Teleperformance | Cairo, Egypt
Part-Time Role
Assistant Technician (Phones and PC)
Raya Store | Egypt
Performed hardware repairs and software troubleshooting.
Removed viruses and malware, recovered data, and managed networking tasks.
Provided customer service, performed upgrades and maintenance, and ensured quality control.
Documented technical processes and solutions.
