Mohamed Algedawy

Detail-oriented Accountant Assistant and Customer Service Specialist with experience in financial operations, customer relationship management, and compliance. Proven track record in delivering exceptional service, preparing accurate reports, and improving processes to exceed organizational goals. Proficient in Microsoft Office, financial systems, and bilingual in English and Arabic

Bachelor of Commerce

Tanta University | Tanta, Egypt | Jul 2022

Graduated with a good degree from the Faculty of Commerce.

Accountant's Assistant
HEB Hussam Elbakery Chartered Accountants | Alain, UAE | Jan 2023 – Present

• Prepared and maintained accounting files, records, and schedules.
• Generated VAT reports and ensured timely submission to government systems.
• Conducted document checks prior to uploading on government platforms.
• Provided high-quality customer service following SGOT principles (Smile, Greet, Offer, Thank).
• Performed PRO-related tasks and facilitated smooth operations.

Call Center Agent
First Abu Dhabi Bank | Cairo, Egypt | Aug 2022 – Dec 2022

• Delivered excellent customer service, resolving complaints independently while adhering to TAT standards.
• Promoted bank products and services, contributing to sales and customer engagement.
• Liaised professionally with internal departments to ensure seamless communication and problem resolution.
• Ensured consistent compliance with bank policies and procedures.

Customer Service Associate
Banque Misr | Cairo, Egypt | Aug 2021 – Aug 2022

• Assisted customers with account inquiries and promoted banking products.
• Addressed and resolved complaints, ensuring high levels of customer satisfaction.
• Collaborated with other departments to achieve service excellence.
• Delivered professional and timely responses to customer queries, achieving positive feedback.