Muhammad Nouman Hamid

 More than 5 years of work experience in UAE in the field of customer service, public relations & guest experience.

● Proven track record of managing high volumes of customer interactions, utilizing advanced communication channels such as phone, email, live chat, and social media, ensuring customer satisfaction and brand loyalty.

● Skilled in problem resolution, handling complex issues with patience and professionalism, maintaining positive customer relationships.

● Fluent in English, Arabic, Hindi, Urdu, Punjabi enabling effective communication in Dubai's diverse, multicultural corporate environment.

● Demonstrated ability to work in high-pressure environments, remaining calm and focused while meeting or exceeding KPIs.

● Strong understanding of the Dubai market and its customer expectations.