Ramez Amin Looking for Job in Dubai
A challenging growth-oriented position in a multi-national company, either on a domestic or international level, whereby my experience and skills could be utilized, further enhanced, and developed in a way that contributes to the company’s mission and success.
ACADEMIC QUALIFICATIONS
Bachelor of Commerce from Cairo University – English Section – Actuarial Science Department.
Year of Graduation: May 2006.
WORK EXPERIENCE
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Customer Experience Officer for Ecommerce, DP World (Jan 2021 - Present)
- Led the customer experience strategy for DP World's E-Commerce platforms, DragonMart.ae and DUBUY.com.
- Managed a call center in Egypt, overseeing a team responsible for resolving customer queries related to the platforms.
- Delivered world-class customer service by streamlining complaint resolution processes.
- Identified root causes of customer complaints and implemented preventive actions to minimize future occurrences.
- Contributed to company strategy by developing initiatives to maximize revenue and reduce costs.
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Sales Executive and Customer Experience, Emirates Airline (Mar 2012 - Dec 2020)
- Delivered exceptional customer service by resolving passenger inquiries about tickets and services for Emirates Airlines call center.
- Exemplified problem-solving skills by efficiently resolving customer complaints at all stages of their travel journey.
- Consistently achieved or exceeded monthly sales targets, attracting new passengers through professional sales techniques.
- Led and supported a team of consultants, providing supervisory oversight by handling complex inquiries and escalated calls.
- Analyzed team performance through KPI reports, identifying areas for improvement.
- Delivered monthly and weekly briefings to discuss performance and growth strategies.
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Call Center Representative, Etisalat UAE (Aug 2010 - Feb 2012)
- Provided exceptional customer service by addressing inquiries about Etisalat UAE's products and services.
- Championed customer satisfaction by proactively resolving complaints regarding services and products.
- Demonstrated leadership skills by handling escalated customer calls and ensuring prompt resolutions.
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Call Center Representative, Visa Appointment System, Vodafone (Feb 2010 - Aug 2010)
- Provided expert guidance on Schengen visa types to customers, ensuring they select the appropriate visa for their travel needs.
- Streamlined the visa application process by assisting customers with booking appointments on the Schengen visa system.
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Call Center Representative, Vodafone Customer Service (May 2008 - Feb 2010)
- Delivered exceptional customer service by providing clear and accurate information about Vodafone Egypt's products and services.
- Championed customer satisfaction by proactively resolving customer complaints regarding services and products.
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Web Administrator, International Establishment for Advertising and Press (May 2007 - Apr 2008)
