Dedicated IT Support Specialist with 18 years of experience in troubleshooting and resolving technical issues for hardware, software, and network systems. Proficient in providing exceptional customer service and support to end-users, ensuring minimal downtime and increased productivity. Skilled in managing helpdesk operations, maintaining IT documentation, and implementing solutions to enhance system performance. Familiar with a variety of technical tools and platforms, including [specific software/hardware relevant to your experience]. Strong problem-solving abilities and effective communication skills, committed to delivering high-quality technical assistance and support.