REHAN JALIL Looking for Job in Dubai
A highly motivated and dedicated professional with over 10 years of experience in customer service, restaurant management, and team leadership. Skilled in managing business operations, creating and editing menus, and maintaining financial records. Adept at building strong relationships with customers and motivating teams to deliver excellent service. Experienced in customer support with a strong focus on communication, problem-solving, and training. Fluent in multiple languages, with advanced skills in Microsoft Office, and image processing. Seeking to leverage my experience and skills in a dynamic role that fosters both personal and professional growth
Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolving customer complaints in a timely and professional manner.
- Handle inbound and outbound calls to support customers with technical, billing, and accountrelated issues.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
- Offer product recommendations and guide customers through product features, enhancing their overall experience.
- Collaborate with team members and supervisors to meet daily and monthly performance goals.
- Consistently meet or exceed customer satisfaction metrics, ensuring high-quality service delivery.
- Follow up with customers to ensure issues are fully resolved and they are satisfied with the solution.
- Continuously update product knowledge to provide accurate and helpful information to customers.
- Contribute to maint
