Mohammed Salah

Results-driven professional with a strong background in business administration, customer service, technical support, and logistics management. Proven ability to deliver exceptional service, resolve complex issues, and optimize operational processes

Sadat academy , 2006-2010 for management and information technology, Cairo (Egypt) Bachelor of Information Management Systems

EXPEREIENCE

High Value Senior Advisor, Etisalat UAE (January 2020-January 2024)

Provide personalized customer service and support to high-value clientele, ensuring satisfaction and retention

Resolve complex issues and escalations promptly, demonstrating strong problem solving skills and attention to detail.

Collaborate with internal teams to implement tailored solutions and enhance the overall customer experience.

Logistics Specialist and Shipping Specialist, Almarakby Steel (2017-2019)

Oversaw logistics and shipping operations, ensuring timely delivery of products to customers

Coordinated with suppliers and transportation partners to optimize logistics processes

and minimize costs.

Managed documentation and customs clearance for international shipments.

ensuring compliance with regulations

Technical Support Customer Service Senior Advisor, Etisalat Egypt (2013-2017)

Served as a senior technical support advisor, handling escalated technical issues and providing solutions to customers.

Implemented process improvements to streamline technical support operations and

reduce response times

Handled escalation calls and resolved problems for high-value customers, ensuring

customer satisfaction.

Customer Service Representative, Vodafone Egypt (2011-2013)

Provided exceptional customer service to Vodafone Egypt's client base, addressing inquiries and resolving issues promptly.

Managed billing, account changes, and service inquiries efficiently.

Collaborated with cross-functional teams to improve customer satisfaction metrics