Samia Ashraf

Results-driven IT Service Management (ITSM) Expert with over 15 years of success transforming enterprise support operations, optimizing service delivery, and aligning technology initiatives with business strategy. Proven ability to lead global IT teams, enforce ITIL-based frameworks, and deliver quantifiable outcomes—including over $100K in annual cost savings, 95%+ SLA compliance, and double-digit improvements in service uptime and user satisfaction. Adept at vendor governance, asset lifecycle optimization, and performance analytics using tools such as Power BI and SAP Crystal Reports. Recognized for driving continuous improvement, eliminating inefficiencies, and fostering cross-functional collaboration across finance, procurement, and operations.