Talha Muhammad is a dynamic and results-driven General Manager in Customer Services based in Dubai, UAE, with extensive experience in customer service, administrative operations, and telecommunications. With a strong background in team leadership, client interaction, and process optimization, he has successfully led teams of over 20 professionals, improving customer satisfaction and operational efficiency.
Currently serving as a General Manager in Customer Services (2024 - Present), Talha has spearheaded initiatives that boosted client retention by 15% and reduced operational costs by 10% through strategic resource allocation. His prior roles as a Customer Service Representative and Telephone Operator refined his expertise in CRM software, problem-solving, and communication, contributing to improved response times and customer satisfaction rates.
Airlines & Aviation Customer Service