A competent professional with rich experience in managing day-to-day customer orders and issue resolution through Customer Service work processes and systems
Knowledge Specialist and customers in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its customers
Stays updated on and properly executes upon new workflows and processes
Excellent customer service skills and the profound ability to be customer centric
Answer and process incoming calls, emails and correspondence
Provide strong customer service and assistance on escalated calls
Diagnose and determine the nature of the consumer’s issue using available information
Customer Service Information Technology Media, Art & Entertainment Transportation Hospitality Customer Service Supply Chain Management Warehousing Talent Acquisition Training & Development