Job Description

About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.     About the Job

• An opportunity has arisen for a Assistant Outlet Manager to join our Food & Beverage department in the Jumeirah Group. The main duties and responsibilities of this role:
• Assists the Outlet Manager to manage all aspects of a specific Outlet(s) within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales.
• Assists in managing scheduled shifts ensuring guest satisfaction.
• Assists in managing all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B
• Presumes full responsibility of a specific Outlet(s) in the absence of the Outlet Manager
• Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge.
• Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Complaint Handling are followed.
• Makes suggestions to increase the market share for the Outlet.
• Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Contributes to the implementation the marketing activities in order to achieve desired results.
• Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.