Job Description

Client-Side Focus

· Planning customer service resources effectively.

Make certain that store employees receive frequent training on all facets of customer service, product expertise, and sales techniques.

· Adopts a strict code of conduct for the store's customer emphasis.

Evaluates the store's customer service standards on a regular basis.

By guaranteeing prompt and effective customer service, retail staff can develop a smooth orientation to customer service.

Guarantee that client requirements are fulfilled and grievances/inquiries are promptly addressed.

Evaluate the input obtained from mystery shopping and create an improvement action plan.

Profits from Sales and Commercial Activities

Achieve the store's revenue targets.

• Reach the store's desired productivity metrics, such as staff per square foot and sales per person per day.

· Looks for proactive methods to meet or surpass store sales goals.

• Keep an eye on and manage costs (local, overtime, stock, and consumables) with effective