Job Description

Roles & Responsibilities

• Provide services or make sales directly to customers via the telephone or through email and instant messaging communications

• Make and receive calls using a telephone headset

• Read from a dynamic prepared script that applies to the situation at hand

• Adjust scripts as necessary to target the individual interests of clients

• Respond to customer queries with information about products and services or technical assistance

• Collect customer information pertinent to business objectives, such as name, mobile number, address and financial information

• Maintain detailed records of contacts

• Acquire lead lists with names and telephone numbers of potential clients

• Monitor performance in conjunction with personal goals and business

Desired Candidate Profile

• Any Bachelor degree or general equivalency diploma

• Experience in sales, marketing, or customer service roles

• Proficient with computers and software such as Microsoft Office

• Excellent written and verbal communication abilities and interpersonal skills

• Ability to handle demanding customers with patience and professionalism

• Able to thrive in a fast-paced environment