Job Description

• Maintain a thorough understanding of company products and services to effectively assist customers.
• Process customer orders and handle returns or exchanges efficiently.
• Identify and escalate customer issues to appropriate departments for resolution.
• Maintain accurate customer records and update information as necessary.
• Collaborate with team members to ensure seamless customer experiences.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Adhere to company policies and procedures to ensure compliance and customer satisfaction.
• Proactively seek opportunities to improve customer satisfaction and loyalty.