IT Support Analyst

  • Information Technology
  • Dubai
  • 3000
  • Full Time
  • Private
  • Urgent

24 Mar 23

Job Description

Primary Responsibilities:
• Serve as the initial point of contact in the IT support call centre, promptly answering calls per the service level agreement, documenting user issues in the ticketing system, and addressing them.
• Offer technical assistance to both in-house and external clients, including Radiologists.
• Ensure timely and professional resolution of incidents and service requests.
• Diagnose and resolve fundamental technical issues involving hardware and software, with on-the-job training available for support.
• Address client issues, manage workflow-related troubleshooting, and escalate significant hardware or software problems.
• Follow established departmental policies and procedures.
• Maintain communication with customers about the progress of their tickets to set expectations and promote satisfaction.