Sales Booking Co-Ordinator

Job Description

Key Responsibilities:

✅ Booking Management

• Manage customer inquiries and reservations via phone, email, and in person.
• Accurately input booking details into the system and confirm with customers.

✅ Upselling & Cross-Selling

• Recommend premium services, extended rentals, and exclusive packages.
• Suggest complementary experiences to enhance customer satisfaction.

✅ On-Site Customer Support

• Welcome customers, confirm bookings, and process outstanding payments.
• Provide a safety briefing and an overview of boat features.

✅ Boat Preparation & Inspection

• Ensure the boat is clean, well-maintained, and ready for departure.
• Address any issues promptly with the boat owner or maintenance team.

✅ Customer Relations

• Serve as the main point of contact during rentals.
• Handle customer concerns and resolve complaints professionally.

✅ Administrative Tasks

• Maintain accurate records of bookings, payments, and feedback.
• Assist with daily reports and operational documentation.

Qualifications & Skills:

• Experience in customer service, hospitality, or the boating industry preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Proficiency in English (Arabic or additional languages is a plus).
• Familiarity with Dubai’s tourism and boating industry is an advantage.

What We Offer:

• Competitive salary package.
• Growth opportunities in a fast-growing company.
• A vibrant and supportive work environment.