Team Leader - Tele calling ( Hindi)

Job Description

We are seeking a dynamic and results-oriented Telecalling Team Lead to manage and guide a team of telecallers. The ideal candidate will have experience in handling both inbound and outbound calls, leading teams, and driving performance in a target-driven environment. The Telecalling Team Lead will be responsible for ensuring the team meets performance targets, maintains high service quality standards, and contributes to achieving business goals.

Key Responsibilities:

• Performance Management: Set clear KPIs and regularly monitor team performance to ensure targets are met.
• Training & Development: Conduct regular training sessions to enhance team members' skills and keep them updated on product knowledge, processes, and scripts.
• Quality Assurance: Monitor calls and provide feedback to ensure quality standards and customer satisfaction goals are achieved.
• Reporting: Prepare and deliver daily, weekly, and monthly performance reports, including key metrics such as calls made, conversion rates, and customer satisfaction levels.
• Issue Resolution: Promptly address escalated customer complaints or issues, ensuring timely and professional resolution.

Additional Information:

• Career Level: Mid-level
• Language Required: Hindi
• Nationality: Indian
• Company Size: 11-50