To leverage my leadership skills, strategic mindset, and expertise in a challenging role that drives revenue growth, fosters strong client relationships, and enhances team performance, contributing to the success of a dynamic organization.
2022 – 2024
Master of Business Administration (MBA)
College of Graduate Studies, BSU Business School | Grade: 4 GPA (Very Good with Honors)
2021 – 2022
Diploma in Business Administration
Faculty of Commerce, Beni Suef University | Grade: 3.5 GPA
2014 – 2017
Bachelor of Accounting
Faculty of Commerce, Beni Suef University | Grade: Good
04/2023 – Present
Team Leader Fintech (Store Manager)
Fawry Plus Banking & Services | (Location not specified)
Responsible for maintaining a specific department in the store, including organizing products for display.
Ensured quality, audit compliance, target achievement, and safety.
Planned visual merchandising and processed product sales.
Managed customer relationships and stock merchandising.
06/2022 – 02/2023
Store Manager
WE Telecom Egypt | (Location not specified)
Achieved monthly product targets and set target achievement plans.
Developed sales techniques and tracked staff sales performance daily.
Trained, motivated, and mentored staff, providing feedback and recognition.
Ensured compliance with NTRA and internal quality assurance criteria.
04/2022 – 06/2022
Credit Controller
Fawry MicroFinance | (Location not specified)
Audited and followed up on agents responsible for loan releases (digital finance, upper limit, under limit).
Conducted customer visits to verify loan compliance with policies and reported fraud or suspicious cases.
Developed and updated processes and policies based on findings from visits.
03/2020 – 04/2022
Account Manager
Etisalat Misr | (Location not specified)
Managed resellers as a team leader and area manager.
Conducted weekly visits to resellers in Upper Egypt (Fayoum, Minia, Beni Suef, and parts of Cairo).
Prepared annual and quarterly Excel reports and presentations on achievements.
08/2018 – 05/2022
Account Executive Sales Manager
Etisalat Misr | (Location not specified)
Resolved technical problems for resellers and created TT for system downtime.
Marketed products through training and onboarding new resellers.
Managed resellers as a team leader and area manager.
Prepared annual and quarterly Excel reports and presentations on achievements.
08/2018 – 06/2019
Sales Agent
Etisalat Misr | (Location not specified)
Worked with applications such as Seibel, CX, New SSS, Wincash, CSS, Oracle, ERP, and IT support help desk.
Followed daily emails for updates, offers, and new products.
Maintained branch appearance according to NTRA instructions and audit requirements.
Achieved targets as per KPIs.