A highly motivated and results-driven professional with experience in accounting within the tourism industry, customer service, and direct sales. Adept at managing financial records, providing exceptional customer support, and driving sales. Eager to apply my diverse skill set to contribute effectively to a dynamic organization, while continuing to grow professionally.
University of Alexandria – Faculty of Commerce (English Section) Bachelor’s Degree in Business Management (2017–2021)
Sales Agent
Booking CW | July 2023 – December 2024
Promoted travel packages and services to potential clients, providing detailed information about destinations, itineraries, and offers.
Managed client inquiries and facilitated bookings for flights, hotels, and tours, ensuring a seamless booking experience.
Built strong relationships with clients, understanding their travel preferences and offering tailored solutions.
Achieved sales targets by effectively communicating the benefits of booking through the company and encouraging subscriptions (B2B & B2C sales).
Addressed and resolved customer issues promptly and efficiently.
Excelled in multitasking, prioritizing, and managing time effectively.
Customer Service Representative
Sutherland (DU Account) | October 2022 – July 2023
General Accountant
Booking CW | August 2021 – October 2022
Managed financial transactions, reporting, and analysis, ensuring accurate bookkeeping using SAP and Excel.
Assisted in the preparation of financial statements and balance sheets.
Supported senior accountants with budgeting, forecasting, and financial planning.
Ensured compliance with financial regulations and company policies.