female Sales and Customer Service Representative

Job Description

Customer Service Representative – Bilingual (Arabic & English)

We are hiring a Customer Service Representative to provide exceptional support in the courier and logistics industry. The ideal candidate will be fluent in Arabic & English, possess strong typing skills, and excel in fast-paced environments.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Arabic & English.
• Track and update parcel statuses with accuracy and efficiency.
• Resolve customer complaints and issues promptly.
• Maintain detailed records of interactions in customer service software.
• Collaborate with teams to enhance customer satisfaction and optimize processes.

Qualifications:

✔ Fluent in Arabic & English (verbal & written)
✔ Strong typing skills & ability to multitask
✔ Experience in customer service, preferably in logistics/courier
✔ Ability to work under pressure & prioritize tasks effectively
✔ Proficiency in customer service software & Microsoft Office
✔ Excellent communication & problem-solving skills

If you thrive in a dynamic environment and are passionate about customer service, apply now!