Roles & Responsibilities
- Coordinate and manage all IT activities within the hospitality industry, including hardware and software installations, troubleshooting, and maintenance.
- Ensure the smooth operation of all IT systems, networks, and servers, and address any issues or outages promptly.
- Collaborate with other departments to assess IT needs and develop strategies for implementing new technologies and systems.
- Train and support staff in using IT systems effectively and efficiently, providing ongoing guidance and troubleshooting assistance.
- Monitor and maintain data security and integrity, implementing necessary measures to protect sensitive information and prevent unauthorized access.
- Stay up-to-date with industry trends and advancements in technology, proactively recommending and implementing improvements to enhance operational efficiency.
- Manage vendor relationships, negotiating contracts and ensuring the timely delivery of products and services.
- Conduct regular audits and assessments to evaluate the performance and effectiveness of IT systems, identifying areas for improvement and implementing necessary updates.
- Develop and maintain IT policies and procedures, ensuring compliance with industry standards and regulations.
- Stay informed about emerging cyber threats and implement appropriate security measures to safeguard the organization's IT infrastructure.
- Outstanding knowledge and experience of Networking, Firewall Configuration & Wifi Configuration.
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE).
- At least 3-5 years of experience in IT support or coordination, preferably within the hospitality industry.
- Strong knowledge of networking, hardware, and software systems, with the ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills, with the ability to effectively train and support staff at all levels of the organization.
- Proven ability to manage multiple projects and priorities, meeting deadlines and delivering high-quality results.
- Analytical and problem-solving skills, with the ability to quickly assess and resolve IT issues.
- Detail-oriented with a strong focus on data security and integrity.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in English, with additional language skills being a plus.