Relationship Manager / Hosts

  • Sales
  • Dubai
  • 3000
  • Full Time
  • Private
  • Urgent

24 Mar 23

Job Description

We are looking for a Hostess to join our team and be the first point of contact for our guests. As a Hostess, your role will involve creating a positive experience for our guests from their arrival to departure. Strong organizational and interpersonal skills are required to ensure guests receive excellent service and a pleasant stay.

Key Responsibilities:

  1. Welcome guests to the venue.
  2. Provide accurate wait times and monitor waiting lists.
  3. Manage reservations and coordinate guest seating.
  4. Escort guests to their assigned bed or private room.
  5. Provide guests with information and details about services.
  6. Greet guests upon their departure.
  7. Coordinate with staff about operations and cleaning.
  8. Ensure cleanliness and hygiene are maintained 24/7.
  9. Cater to guests who require extra attention.
  10. Answer incoming calls, reply on WhatsApp, and assist guests with any queries.
  11. Assist wait staff as needed during service.

Requirements and Skills:

  1. Previous experience as a Hostess.
  2. Understanding of hotel management and operations.
  3. Familiarity with health and safety regulations.
  4. Experience in managing reservations.
  5. Strong customer service skills and a friendly demeanor.
  6. Excellent communication skills (both phone and in-person).
  7. Strong organizational skills and the ability to manage multiple tasks.
  8. Ability to work flexible hours and shifts as needed.
  9. Good physical condition to stand and walk during entire shifts.
  10. High school diploma required; hospitality certification is a plus.