Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES: 1. SALES GENERATION - Achieve and exceed sales targets. - Promote maximum sale of merchandise by understanding customer needs, explaining features and benefits, overcoming objections, selling add-on merchandise. - Pay special attention to people “just looking” in order to make them feel welcome as well as persuade them to purchase. - Suggest alternative products when out of stock situations arise. - Link sells. 2. CUSTOMER SERVICE - Greet customers as per the store concept specific standards. - Personally acknowledge all customers you see. - Adhere to the store concept’s grooming standards. - Keep all promises made to customers. - Refer back to customers within 24 hours of query. - Keep customer database up to date (customer record cards) - Answer telephones timeously and take accurate messages. - Escort all customers to the cash desk on closing a sale. 3. PROMOTIONS - Know and understand the mechanics of promotions and events. - Support all promotions by being aware of current promotions. - Explain promotions to customers. - Order promotional elements/stock in advance. - Ensure advertised lines are in stock and are properly presented. - Maintain all merchandise and displays. - Achieve promotional targets. 4. MERCHANDISE PRESENTATION - Adhere to the merchandising checklist. (Store concept specific) - Display all merchandise according to set standards. - Display of new lines timeously. 5. STOCK MANAGEMENT - Know the stock level in your section. - Ensure top selling lines are in stocks. - Plan with your manager how to move slow selling stock. - Inform manager of any stock related issues. - Ensure stock transfers in and out are done within 48 hours. - Accept return of goods in resaleable condition with proof of purchase. - Manage damages and breakages. - Adhere to stock delivery and acceptance procedures. - Discuss ideal stock levels with your manager on a monthly basis. - Perform stock takes timeously and accurately.