Tour Manager

Job Description

Tour Manager – Amex Tours | Dubai

Amex Tours, a leading tourism company in Dubai, is seeking an experienced Tour Manager to oversee operations, ensure outstanding guest experiences, and contribute to the expansion of our tour services. If you have a passion for tourism and leadership experience, this is your chance to be part of a dynamic team.

Key Responsibilities:

✅ Tour Planning & Coordination

• Develop, plan, and coordinate diverse tour packages tailored to various customer segments.
• Manage and lead a team of tour guides, drivers, and operations staff to ensure excellent service delivery.

✅ Vendor & Relationship Management

• Build and maintain strong partnerships with local and international vendors, ensuring competitive pricing and quality standards.
• Manage budgets, costing, and logistics for tours to ensure profitability and operational efficiency.

✅ Market Research & Innovation

• Stay updated on tourism trends and design innovative offerings to keep the business competitive.
• Conduct market research to identify customer preferences and opportunities for new tours.

✅ Customer Satisfaction & Issue Resolution

• Oversee safety and quality standards for all tours to ensure a safe experience for guests.
• Address customer feedback and resolve concerns promptly to maintain a high level of satisfaction.

✅ Marketing & Business Growth

• Collaborate with the marketing team to develop promotional campaigns for new and existing tours.
• Represent the company at industry events and networking opportunities to expand our business presence.

✅ Reporting & Strategic Planning

• Prepare detailed reports and analyses of tour performance and provide strategic recommendations for improvement.

Requirements:

✔ Minimum 5 years of experience in tour management, preferably in Dubai’s tourism sector.
✔ Strong knowledge of Dubai’s tourism attractions and experiences.
✔ Excellent leadership, communication, and organizational skills.
✔ Fluency in English and Arabic (additional languages are a plus).
✔ Ability to thrive in a fast-paced, multicultural environment and multitask effectively.

What We Offer:

💰 Competitive salary with performance-based bonuses.
📈 Opportunities for career growth with a reputable brand in Dubai’s tourism industry.
🤝 Supportive, collaborative work environment.