How to Renew Expired Hafilat Card: Everything You Need to Know

How to Renew Expired Hafilat Card: Everything You Need to Know

  • 10 Sep 2024
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It is easy to renew your expired Hafilat card both online and offline. The Hafilat card is a smart transport card in Abu Dhabi to facilitate transportation via buses. It allows you to pay fares without using cash, and it tracks your trips. However, once your card goes out of date, you have to renew it in order to use it again in public transport in the city. In this guide, you will know how to renew a Hafilat Card, its fee, as well as the process in Abu Dhabi.

Renewal Method

Description

Cost (AED)

Process Time

Online Renewal

Renew through the Hafilat website

10 - 20

Instant to 24 hours

Mobile App Renewal

Renew via the Hafilat mobile app

10 - 20

Instant to 24 hours

Bus Station Renewal

Renew at a bus station or authorized service center

10 - 20

Immediate

What is a Hafilat Card?

 

A Hafilat card is a rechargeable travel card used for the public bus system in Abu Dhabi. It helps residents as well as visitors travel conveniently across the city and nearby areas. Key Features:

  • Cashless travel experience.

  • Works on all Abu Dhabi public buses.

  • Rechargeable via machines, online, or apps.

  • Track travel history and balance easily.

It has an expiry date like any other transport card. It should be renewed after expiry to continue working without any hassle.

Why Renewal Is Important

The renewal of your Hafilat card guarantees you continuous travel on the Abu Dhabi public transport. One cannot tap in or out of buses with an expired card. Renewal matters as it prevents travel delays and keeps your balance and travel history safe. Moreover, it allows continued access to bus services and saves time by avoiding buying a new card.

How to Renew an Expired Hafilat Card Online

If your card has expired, you can easily renew Hafilat card online in Abu Dhabi through the official Department of Municipalities and Transport (DMT) website. Follow these steps:

  • Visit the official Hafilat website.

  • Click on “Card Services” or “Renew Card.”

  • Enter your Hafilat card number and expiry details.

  • Verify the card information shown on the screen.

  • Choose the renewal type (personal, weekly, or monthly).

  • Pay renewal fee through debit card or credit card.

  • Get a confirmation message after the renewal has been made.

Once money has been paid successfully, your card will be reactivated in a couple of minutes.

Offline Hafilat Card Renewal

If you prefer to renew in person, visit any Hafilat Smart Card Recharge Machine or Customer Happiness Center in Abu Dhabi.

Steps for in-person renewal:

  • Visit a local Hafilat recharge point.

  • Insert your expired Hafilat card.

  • Choose the renewal option.

  • Pay the renewal fee using cash or card.

  • Allow the confirmation to appear on the screen.

Abu Dhabi Bus Stations are also available where you can avail the assistance from Hafilat counters.

Hafilat Card Renewal Fees and Process

Renewal fees will vary according to the type of card and duration of validity. The table below shows the process and fee of renewing the Hafilat card in detail.

Card Type

Validity Period

Renewal Fee (AED)

Payment Methods

Processing Time

Regular Card

5 Years

5 AED

Online / Kiosk / Cash

Instant

Personalized Card

5 Years

10 AED

Online / Kiosk

Within 1 Hour

Student Card

1 Year

Free / Discounted

Online / Center

Within 24 Hours

Senior Citizen Card

1 Year

Free

Center Only

1–2 Days

Temporary Visitor Card

14 Days

15 AED

Kiosk / Counter

Instant

Hafilat Card Renewal Process Overview

In order to simplify the process of renewing it, the following is a step-by-step guide on how to renew the Hafilat card.

Step

Description

Time Required

Notes

1

Check card expiry date

1 Minute

Available on card or portal

2

Visit Hafilat website or kiosk

2 Minutes

Use official website only

3

Enter card number and details

1 Minute

Verify details carefully

4

Choose renewal type

1 Minute

Monthly, yearly, or student

5

Make payment

1–2 Minutes

Use credit/debit card or cash

6

Get confirmation and reactivation

Instant–1 Hr

Depends on card type

Tips for Smooth Renewal

To prevent problems in the renewal process, consider the following:

  • Before boarding, always make sure that your card is not out of date.

  • Use only the official Hafilat portal for online renewals.

  • Keep the receipt of payment or confirmation.

  • If your balance is missing after renewal, contact customer support.

  • Personalized cards may take longer due to verification.

Hafilat Card Customer Support

In case of any problems with renewing your card, contact:

  • Customer Service Hotline: 800 88888

  • Email: info@hafilat.ae

  • Working Hours: 8:00 AM – 8:00 PM (Sunday to Thursday)

Benefits of Renewing Online

The renewal of online is fast, convenient, and 24/7. You do not have to wait longer in bus stations. Main benefits include:

  • Fast renewal from anywhere in Abu Dhabi.

  • Safe and secure online payment.

  • Instant card reactivation.

  • Option to download electronic receipt.

Conclusion

The details on how to renew the expired Hafilat card can save you time and ensure that you do not miss the public buses of Abu Dhabi. It is easy and cheap whether you want to renew Hafilat card online Abu Dhabi or in a kiosk. Keep your card in running, keep checking your balance and experience hassle-free travelling daily.

Related Blogs:
A Complete Guide About How to Get a Bus Card in Abu Dhabi
How to Recharge Hafilat Card Online: A Step-by-Step Guide
How to Check Your Hafilat Card Balance