Operations Manager

Operations Manager – Limousine Services (UAE)

We are looking for a seasoned Operations Manager with extensive experience in limousine services and a deep understanding of the UAE market to join our expanding team.

Key Responsibilities:

✅ Operations & Fleet Management

• Oversee daily operations of the limousine fleet, ensuring seamless service delivery.
• Manage fleet scheduling and routing for maximum efficiency and customer satisfaction.
• Ensure compliance with UAE transport laws, safety regulations, and tourism guidelines.

✅ Team Leadership & Customer Service

• Supervise and develop a diverse operational team to maintain high service standards.
• Train staff on customer service, safety protocols, and operational best practices.
• Handle customer inquiries and resolve complaints with professionalism.

✅ Process Optimization & Cost Control

• Develop and implement strategic policies to improve efficiency and reduce costs.
• Collaborate with sales, customer service, and logistics teams to enhance operations.
• Manage budgets, financial reports, and cost control measures for operational expenses.

✅ Stakeholder & Market Management

• Maintain relationships with external suppliers, partners, and service providers.
• Stay updated on industry trends, new technologies, and market innovations.
• Lead initiatives to enhance service offerings and maintain a competitive edge.

Requirements:

✔ 5+ years of experience in Limousine Services as an Operations Manager.
✔ Strong knowledge of the UAE transportation sector, regulations, and customer preferences.
✔ Leadership experience in team management, fleet coordination, and client service.
✔ Expertise in route optimization, scheduling, and fleet management.
✔ Excellent problem-solving, communication, and interpersonal skills.
✔ Ability to thrive under pressure and meet tight deadlines.
✔ Fluent in English (Arabic proficiency is a plus).

Preferred Qualifications:

⭐ Experience managing luxury transportation services (e.g., VIP chauffeur services).
⭐ Strong understanding of UAE travel, tourism, and transport industry regulations.
⭐ Proven experience handling high-profile clients with discretion and professionalism.
⭐ Background in managing both B2B and B2C operations in the UAE.