When you are moving around Dubai by the metro, buses, and trams, your NOL card is your friend. It makes your travel hassle-free and cashless. However, what happens when you lose your card, it gets damaged, or you just aim to transfer your balance to another card? There is no need to be concerned; you can transfer the NOL card balance to another card in a matter of a few steps. This guide will provide you with all you need to know about online transfer choices, charges, and timings
Method
Service Fee (AED)
Processing Time
Additional Notes
RTA Customer Happiness Centers
10 - 20
Immediate
Available at multiple locations; personal assistance provided
RTA Website
Free
1-3 Business Days
Convenient online service; requires registered NOL card
RTA Mobile App
Easy to use; available for registered users
Automated Machines
5 - 15
Limited availability; self-service option
RTA Customer Service Hotline
1-5 Business Days
Telephone assistance may require follow-up for confirmation
Authorized Retail Outlets
10 - 25
Fees may vary by outlet; in-person service
NOL cards are managed by Dubai’s Roads and Transport Authority (RTA). These cards can be used for:Metro, bus, tram, and water bus ridesParking payments in DubaiRetail purchases at select outletsIf your NOL card is registered, your balance is protected. You can easily transfer the balance between NOL cards if needed. This is especially helpful if you have a new card or have lost the old one.
NOL Card Type
Initial Purchase Fee (AED)
Maximum Balance (AED)
Balance Transfer Fee (AED)
Validity Period
Registration Option
Usage
Red NOL Card
2
500
5 - 10
90 days
No
All public transport, limited to 10 single trips
Silver NOL Card
25
1000
10 - 15
5 years
Yes
All public transport, select retail outlets
Gold NOL Card
All public transport, including Gold Class
Blue NOL Card
70
5000
Yes (mandatory)
All public transport, select retail outlets, additional benefits
It is good to understand what an NOL card system is before exploring the methods to transfer balance in Dubai. Moreover, this contactless card was introduced by the Roads and Transport Authority and used while using public transport. This card has different types like silver NOL cards, blue NOL cards, and gold NOL cards.
Must Read: How to Check Nol Card Balance (Fast & Easy!)
You can transfer a balance in the following cases:
When your old card is lost or damaged
When you purchase a new personalized card
If you are aiming to combine balances from multiple cards
In case of an upgrade of a regular card to a personalized card.
It is necessary to keep in mind that only registered cards are able to transfer to the NOL card balance online or at the official RTA centers.
This is the easiest and fastest method.
Steps:
Visit the official RTA website: rta.ae.
Log in with your account linked to your NOL card.
Choose “NOL Card Services.”
Select “Balance Transfer.”
Enter details of your old and new NOL cards.
Confirm and submit your request.
Your transfer will be processed within 24 hours.
You can visit any nearby RTA Customer Happiness Center. The staff will assist in verifying your identity and moving your balance.
Required documents:
Emirates ID
Old and new NOL cards
Registered mobile number
Most malls and metro stations have self-service machines. Move the balance between NOL cards by following the instructions on the screen. These machines permit balance inquiries, top-ups, and transfers in a short time without any hassle.
The NOL card balance transfer can also be done online using the RTA Dubai App.
Open the RTA app and log in.
Tap on “NOL Card Services.”
Choose “Transfer Balance.”
Enter card numbers.
Confirm and wait for approval.
When the balance has been transferred successfully, the app will inform you.
Transfer Method
Documents Required
Fee (AED)
Availability
Within 24 hours
Registered cards only
24/7
RTA App
24–48 hours
Emirates ID (linked account)
Customer Happiness Centers
Emirates ID + NOL cards
5 AED
During office hours
NOL Service Machines
Within 10 minutes
Both cards required
Metro stations & malls
There are a few things to keep in mind before you transfer your balance:
Transfers work only for registered cards.
Unregistered or expired cards are not eligible.
In case of loss of your card, report it and then request a transfer.
Transfers can take up to 48 hours to reflect.
The minimum balance that can be transferred is AED 10.
Balance Transfer Eligible
Notes
Red Ticket (Non-registered)
Cannot transfer balance. Use before expiry.
Transferable if registered.
Transfer available between active cards.
Blue Personalized Card
Ideal for secure balance transfer.
Corporate NOL Card
Requires company authorization.
Always use official RTA channels.
Do not post card information on third-party websites.
Register your card on the RTA website for security.
Retain transfers as screenshots or receipts.
These important tips will always make your transfer safe and traceable.
It is easy to transfer the NOL card balance to another card if you know how to do so. No matter if you are using the RTA website, application, or going to a center, all these methods will keep your balance safe. Online transfer of the NOL card balance is the most convenient for users who are registered. It’s secure, quick, and free. Ensure that your card is enrolled and connected with your Emirates ID to have the full RTA services.
Yes, you can transfer your NOL card balance to another person's card, but it must be done through authorized channels such as ticket offices or designated self-service kiosks.
To transfer your NOL card balance, visit a RTA ticket office or a self-service kiosk. You will need both the card with the balance and the card you wish to transfer the balance to.
Typically, there are no fees for transferring balance between NOL cards, but it's best to confirm with the RTA or the specific location where you are making the transfer.
There may be limits on the amount you can transfer, depending on RTA policies. It's advisable to check with RTA for any specific restrictions or guidelines.
The transfer is usually processed immediately at the time of the transaction. However, if you encounter any issues, it’s best to contact RTA customer service for assistance.
Emila is a passionate real estate expert, lifestyle enthusiast, and writer dedicated to showcasing the dynamic charm of Dubai. With 6 in real estate, travel writing, Emila Hales brings insightful perspectives to readers exploring Dubai’s vibrant real estate market, luxurious lifestyle, and diverse cultural offerings. As an avid storyteller, Emila loves sharing tips on finding dream properties, uncovering hidden gems in the city, and navigating the ever-evolving landscape of Dubai.
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